Refund policy

  1. What do I do if there are product defects?

 If the product has a manufacturing defect, or in the event that we sent you the wrong item, we will replace the items for free. However, welding marks, glue marks, chalk marks, creasing from delivery or minor issues with stitches will not be considered defects. Items that are the wrong size due to wrong measurements by the buyer will not be considered defective items.

 

  1. Can I return my product for a refund or for exchange?

As all of our products are sold as jewellery items, intended to be worn against a person’s skin. Due to the current climate of COVID-19 and to maintain hygiene standards for all of our customers, we do not accept returns, refunds or exchanges unless it has defects or human errors of sending the wrong product as per Point 1 above.

We try our best to portray our product as much as possible in their true tone. Please do allow some degree of colour discrepancies in our photos and the actual product. We do not accept refunds or returns under reasons of incorrect colour (e.g. not true to colour) unless in the unfortunate event that we sent the wrong strap colour according to the order placed.

Please contact us via DMs to our Instagram account @thecassiopeia.co or email us at thecassiopeiaco@gmail.com within 7 days of receiving the package (according to the delivery date on the tracking record, if applicable). We will revert back to you promptly with further instructions for a refund or exchange of the product.

You are reminded to ensure your order details are accurate prior to your order. If you have questions on the product prior to ordering, feel free to contact us via email or through our Instagram account.

 

  1. Can I modify my order if I made a mistake?

 Please send your IG Handle, mobile number and order number to us via IG DM @thecassiopeia.co or email us at thecassiopeiaco@gmail.com, and specify your request within 8 hours of order. Orders can only be updated if the package has not been processed. Please remember to double check your mobile number after payment, as we may be unable to proceed with late request.